Description

Job Description:

Are you ready to define the digital voice of the world's premier global private bank? We're seeking an inspired Content Design Strategist to join our team and shape the future of how we communicate, connect, and engage with prospects and clients in our authenticated experiences. In this pivotal role, you'll be at the forefront of crafting the tone, voice, and UX writing for brand new digital experiences - setting the gold standard for clarity, warmth, and sophistication in private banking.

As a champion of content excellence, you'll collaborate with talented product designers, engineers, and cross-functional partners to architect a content strategy that elevates every touchpoint. Your vision and expertise will be crucial in building a platform that resonates with our clients and prospects, now and as we continue to scale the digital experience.

Job Responsibilities:

• Establish and refine the tone, voice, and UX writing guidelines for our authenticated client and prospect experiences, driving innovation and excellence in every word.

• Create, document, and maintain content standards, messaging frameworks, and UX copy that set the benchmark for our brand.

• Lead the UX writing of new and existing digital experiences, ensuring best practices are adhered to, driving consistency, quality, accessibility and impact across our platforms.

• Collaborate closely with product designers, engineers, and cross-functional partners to bring new experiences to life and ensure seamless integration of content strategy.

• Advocate for clarity, consistency, accessibility, and inclusive language, ensuring every product delivers an exceptional user experience.

• Present and articulate content decisions to cross-functional teams and leadership, sharing your creative vision and rationale.

• Gather feedback from users and stakeholders to inform ongoing improvements and keep our content strategy evolving.

• Set the bar for content quality, usability, and accessibility in every message and interaction.

• Ensure all content complies with legal and regulatory requirements.

• Understand the complexities of localizing content for a global audience.

• Stay current with industry trends, tools, and best practices in content strategy, UX writing, and digital communication.

• Contribute to a culture of learning, mentorship, and content excellence within the organization.

Required Qualifications, Skills, and Capabilities

• 6+ years of experience in digital content creation, with a focus on UX writing, content design, and copywriting, including leadership roles in managing large-scale content projects.

• A bachelor's degree in English, Communications, Design, Business, Marketing, Finance, or a related field. Equivalent relevant experience will also be considered.

• Proven excellence in writing, editing, and communication skills, with a strategic approach and attention to detail.

• Ability to synthesize complex, interdependent, and sometimes competing needs into cohesive content solutions for data-dense, high-touch experiences.

• Strong skills in crafting tone, voice, and messaging for enterprise platforms, with specific experience in developing content guidelines from the ground up.

• Familiarity with Figma and other design tools with a track record of integrating these tools into content initiatives.

• Experience with accessibility, inclusive design, and localization, demonstrating a commitment to creating content that meets diverse user needs globally.

• Ability to drive alignment across cross-functional teams and leadership.

• Exceptional interpersonal skills and emotional intelligence for fostering stakeholder relationships and navigating dynamics of a large team.

• A strong understanding of the financial services and the investments industry, or the ability to learn and master this area. Ideally additional experience in the luxury space or writing content for high-net-worth individuals.

• Portfolio is required and should be linked out from resume.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

\n J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals. \n
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The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy. \n