Description

Lexington, KY, USA
Full time
R25_0000032154

SUMMARY:
Under close supervision, the Customer Service Representative is responsible for
accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES
• Responds to basic customer inquires regarding products, provides quotes, and handles
order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter
sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase
price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on
competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and
drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per
purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or
supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE
Typically requires a high school diploma or GED and zero (0) to three (3) years of related
experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES
• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and
externally via email, using business systems and searching capabilities to find products
on the internet.
• Product knowledge is preferred

COMPANY INFORMATION:
Motion offers an excellent benefits package which includes options for healthcare
coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.


Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

PI279757473

Requirements

See Description