Description

The Manager of Library and Technology Services at East Texas A&M University (ETAMU) is responsible for providing leadership and management for a suite of essential library and technology services.  As a proud member of the third-largest institution in The Texas A&M University System, ETAMU fosters a strong professional environment that supports career growth and academic excellence.

• Provides leadership and forward-thinking vision for library and technology services, including resource sharing, technology lending, media, circulation, service desk operations, print collection maintenance, course and textbook reserves, copy and print services, reciprocal borrowing, user fees, building and emergency management operations, opening/closing, staff development, and learning and technology spaces.
• Establishes and communicates service expectations, standards, priorities, and staff training and development plans.
• Leads and develops initiatives that facilitate the effective use of library services, technology, and spaces.
• Performs access services related functions within the integrated library system and other library platforms.
• Coordinates service desk daily operations, ensuring appropriate staff coverage for operating hours.
• Leads the development, implementation, updating and communication of department policies and procedures.
• Develops innovative solutions for resource sharing services.
• Coordinates the hiring, supervision, mentorship, training, and management of student employees and graduate assistants.
• Develops assessment strategies and compiles and analyzes statistics to inform continuous service improvements.
• Designs and implements innovative library programming to engage the academic community.
• Ensures accurate and timely updates to physical and digital signage and the website for library hours and service information.
• Participates in strategic planning initiatives.    
• Evaluates and implements emerging technologies to improve access and user experience.
• Performs other duties as assigned. 

Requirements

• Education: Bachelor’s degree.
• Experience / Knowledge / Skills: Five years of progressively responsible supervisory/management experience in an academic library (access and user services, reference, etc.).  Proficiency with Microsoft Office.  Excellent analytical, verbal and written communication skills.
• Ability to: Multi-task and work well as part of a team.  Ability to work in a rapidly changing environment with shifting priorities. Ability to work cooperatively across departments, building partnerships that contribute to a student-ready university.  Ability to work beyond normal office hours (evenings, nights, and weekends) as needed.
• Other Requirements: Ability to move medium weight boxes, books, heavy book truck or similar items. Ability to handle material which can contain dust or microscopic mold spores.