Description

The Access Services Assistant works alongside other Access Services Team members at University's main Library's Service and Information desk, contributing to our mission to promote learning, provide information, and enable access to library resources for all our patrons. This position has a primary focus on service and support during evening and weekend hours.
Department-Specific Responsibilities

• Provide outstanding customer service to all patrons whether in-person, via phone, e-mail, or chat.
• Help patrons with research tasks, including navigating the library catalog and database searches.
• Respond to a wide range of informational inquiries about the library and campus.
• Help patrons locate, check out, and return library materials.
• Provide support coverage as needed for the Access Services team.
• Work with full-time staff on projects to further the objectives of Access Services and University Library.
• Assist faculty, students, and other patrons by handling library-related issues, escalating complex issues to supervisor as needed.
• Monitor library systems. Create and update basic records and maintain automated records, reviewing for completeness and accuracy. Utilize equipment such as a computer, printer, scanner, copier, and other office equipment.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION
Required

• High school diploma or equivalent (such as HSED or GED)

WORK EXPERIENCE
Preferred

• Some customer service experience
• Experience using the library and library resources to do research

SKILLS
Required

• Proficient in written and verbal and communication skills
• Strong commitment to excellent customer service and quality
• Ability to work with a variety of clientele which includes university students and staff, as well as community visitors
• Maintains a high degree of professionalism

Preferred

• Ability to remain focused in a busy environment and handle multiple priorities
• Demonstrates flexibility for as-needed emergency coverage
• Possesses a positive attitude, good work ethic, and careful attention to detail
• Familiarity with Microsoft Office 365, including Microsoft Teams
• Familiarity with adaptive technologies

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Additional Information

This role offers the opportunity to develop skills in the areas of communication, problem solving, critical thinking, adaptability, and collaborative teamwork.

Work Hours

Up to 15 hours per week.
This position will primarily work evenings and weekends (3pm - 11pm), including during extended Library hours each semester. Schedule varies depending on availability and/or University Library need.
Standard Library Hours are 8:00am - 11:00pm Monday - Thursday, 8:00am - 6:00pm Friday, 10:00am - 6:00pm Saturday, and 12:00pm - 9:00pm Sunday. Details on University Library Extended Hours can be found here.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure .

Job Classification

Career Level: Part Time Employee
FLSA: Nonexempt
Job Function: Part Time Employee
Job Family: Part Time Employee
Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.