Responsibilities

• Trouble shooting and maintenance of Hexagon Public Safety software, technical support, installation and configuration
• Database Maintenance, data loading, backup and purging
• General System Administration duties such as installing operating system service packs and maintaining user accounts and deploying system and file updates.
• Participation in upgrades, maintenance releases and service packs is expected.
• Will also have a role in Map/GIS as it relates to the Hexagon Public Safety software.
• Assisting customer network and IT staff in supplying initial technical support to end-users
• Coordinate with Hexagon Support Analysts when resolving system and software issues. Some user interface configuration work and modification will be required but no actual software programming.
• Issue resolution and troubleshooting of end-user problems in conjunction with the Customer Support Center.
• Informal training for customer staff in system administration activities as well as maintaining detailed documentation on the system and configuration will also be required. Actual end-user training is not within scope of this position.

#LI-RM #LI-SIG2025

Education / Qualifications

• 2 or more years of hands-on general system / network knowledge as an administrator or engineer
• Willingness to learn new client-server applications
• Ability to work on-site 5 days per week during normal business hours with extend hours as needed
• Degree desired but not required, experience in Public Safety or related field preferred
• Strong interpersonal and communication skills with proven ability to work both within a team and independently
• Must be able to pass and maintain favorable background check(s) and drug screen check(s)

About Hexagon

Hexagon is the global leader in enterprise software, empowering organizations to build a safer, more sustainable and efficient future. We transform complex data into actionable insights that drive smarter decisions, modernize operations and accelerate digital maturity across industries that matter most — public safety, defense, transportation, government, industrial facilities and physical security.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,800 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com.

Why work for Hexagon?

At Hexagon, if you can see it, you can do it. Hexagon puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.

* In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with.

Everyone is welcome

At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.