Southwest Water Conditioning - Culligan is New Mexico's leading water treatment company. We are currently seeking a Service and Installation Manager to join our team. You will be responsible for the cost-effective management of our regeneration plant (PE softeners and DI), warehouse, field service and installation groups within our service department.
Responsibilities include but may not be limited to:
Provide on-going training and instruction as applications, equipment, and/or regulations may dictate.
Must be knowledgeable of all company, federal, state, and local regulations and policies, and enforce same
Provide acceptable profits to the company through workload management, time allocation, inventory control, proper vehicle and equipment maintenance, customer relations, and proper business practices
Schedule and monitor daily service and installation assignments
Complete and maintain service department payroll documents
Spot-check, inspect field service calls and installations
Monitor and inspect PE softener and PEDI plant operations
Maintain vehicle fleet and schedule preventive and other maintenance and repairs
Inventory and ordering of service, installation, and other parts and services. Perform monthly (or as required) physical inventory of parts and systems.
Work directly with other management personnel to accomplish established company goals and objectives. This responsibility may require substantial flexibility of hours to provide uncompromised service to our customers.
Handle customer inquiries and complaints and resolve same
Provide information about our products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of evolving products and services to include ours and our competitors
QUALIFICATIONS include but not limited to:
Plumbing and/or Water Treatment Industry experience preferred
Previous experience in customer service, technical sales and/or service, or other related fields
Ability to recruit, train, lead, and supervise/manage each position under your supervision
Ability to build rapport with employees, management, and customers
Ability to prioritize and multi-task
Positive and professional demeanor and personality
Excellent written and verbal skills
REQUIREMENTS include but not limited to:
Must possess a valid Drivers License (and obtain a NM license upon hire)
Must be insurable by company's insurance carrier
Must possess a journeyman's plumbing license (or be able to obtain an NM journeyman's license within a reasonable time)
Must be able to obtain a DOD or DOE security clearance (if required)
Must be physically able to perform the responsibilities associated with the position under your supervision
Must complete any other required licensing, including but not limited to, sales licensing.
Additional Salary Information: Benefits include health insurance, vision, 401(k), vacation/sick leave, management bonus program, company vehicle, other.
Internal Number: 1
About Southwest Water Conditioning - Culligan
Southwest Water Conditioning dba Culligan is New Mexico's leading Water Treatment dealer.