Description
Director of Revenue Cycle
Emergent Health Partners | Ann Arbor, MI (Hybrid)
Who We Are
Emergent Health Partners isn't your typical healthcare organization — we're the largest EMS provider in Michigan, and for over 40 years we've been the calm, capable force behind someone's worst day. Through Huron Valley Ambulance, Jackson Community Ambulance, LifeCare Ambulance, Monroe Community, Lenawee Community Ambulance, and Albion Community Ambulance, our paramedics and EMTs cover more than 1 million residents across 14 counties in southern Michigan, responding to nearly 200,000 emergencies a year.
We're a nonprofit, community-governed organization, which means every dollar we collect goes right back into the mission: keeping ambulances on the road, crews trained, and communities safe. That's where you come in.
The Role
We're looking for a Director of Revenue Cycle to lead the financial engine behind our life-saving work. You'll own the entire revenue cycle, from the moment a patient is documented in the field to the moment payment lands, leading a team of 35+ billing and revenue professionals, driving compliance, and shaping the financial strategy that keeps EHP strong for the next 40 years.
This isn't a back-office job. It's a director-level leadership role with a direct line to our CFO, real influence over organizational strategy, and a mission you can feel good about every single day.
Who You Are
You're a revenue cycle leader who thinks in KPIs, denial trends, and net collection ratios, but you never lose sight of the fact that every claim represents a real person on their worst day. You could be:
An EMS/ambulance billing veteran who knows ALS/BLS levels, PCR documentation, and CMS ambulance reimbursement like the back of your hand, or
A hospital, physician group, or allied-health revenue cycle leader with some EMS exposure somewhere in your story. Maybe you billed for an ambulance client, worked alongside an EMS service line, or started your career in the field before moving into the business side of healthcare.
Either way, you're a strategic thinker, a confident negotiator, and a leader who can rally a large team around a shared standard of excellence, while keeping compliance airtight and cash flowing.
What You'll Do
Set the financial strategy and pricing structure that keeps EHP thriving
Lead process improvements across intake, coding, claims, and payment posting
Build and develop a high-performing team of 35+ (Billing Supervisors, Revenue Analyst, and staff)
Serve as the final word on HIPAA, OIG, and CMS compliance
Manage vendor and payer relationships and champion new technology/automation
Be a trusted partner to Operations, HR, Legal, and IT
Why You'll Love It Here
Hybrid flexibility: we trust you to do great work, while most days are in office, you’ll have flexibility to schedule consistent work off site days.
Real visibility: you'll report directly to the CFO and have a genuine seat at the leadership table
A mission that matters: your work directly funds ambulances, equipment, and the crews saving lives across southern Michigan
Great benefits: comprehensive health coverage, retirement plan support, and the stability of a well-established nonprofit
Room to build: this is a role where your ideas and strategy will visibly shape the organization's future, not just maintain the status quo
Emergent Health Partners is an Equal Opportunity Employer.
Requirements
What You'll Need
Bachelor's degree in Finance, Healthcare Administration, or Business
5–7+ years of revenue cycle leadership experience, ideally in an EMS setting
A track record of leading large teams (30+) and driving measurable revenue improvements
Ready to lead the revenue cycle behind Michigan's largest EMS provider? Apply today! A few quick screening questions at the start will help us get to know your background right away.
